Terms, Conditions & Important Information
By shopping with Miller’s Pottery, you are agreeing to accept the following Terms & Conditions. Please take a moment to read and understand them.
If you require any further clarification, please do not hesitate to contact us.
PRICES AND PAYMENT
All prices on Miller’s Pottery website are quoted in Australian Dollars ($AUD).
Shipping and handling fees are not included in the item's price and will be calculated upon checkout.
Online prices may be subject to change without notice.
It is never too late to be what you might have been.
-George Eliott
SECURE PAYMENT
For your security we do not store your credit card details on our website;
Our store’s online checkout process is secured via a bank level security SSL certificate, which means that your data is transmitted safely and securely when you shop on Millerspottery.com.au.
When using PayPal to checkout, PayPal protects your credit card information with industry-leading security and fraud prevention systems. Please note that you are NOT obliged to have or create a PayPal account to pay with credit card at Millerspottery.com.au. You can learn more on PayPal's secure payments, terms and conditions on PayPal's website.
If you do not wish to use our online payment system, you can always use our Offline Payment option at checkout and perform a payment transfer to Miller's Pottery bank account. Please be advised that if you choose to pay using bank transfer, your order will not be posted until payment is received into our account.
PRIVACY POLICY
Your privacy is important to us.
We use SSL (Secure Sockets Layer) technology in our website to makes it impossible for other parties to access your personal information.
We only store information that helps us process your order such as e-mail addresses, postal addresses, billing addresses and phone numbers and we do not store your credit card details.
Our website is hosted on the Wix.com, providing us with the online platform to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We are using Cookies on our website; types of cookies are as follow:
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If you would like to correct, amend or delete any personal information we have about you, you are invited to contact us at info@millerspottery.com.au.
SHIPPING AND DELIVERY
We take great care with packaging and shipping our ceramics to you, as safely and quickly as possible.
-
Once full payment has been received for your order, items will ship within 1~3 business days, unless the item(s) you are after are custom made and delivery times were quoted separately.
-
All domestic orders are sent with Australia Post. To ensure safe delivery, all orders have a tracking number that will be shared with you as soon as your order was dispatched and will require a signature on delivery. Delivery times will depend on Australia Post delivery schedule.
-
If a delivery is not collected on time and is returned to our studio, any additional shipping costs to resend the package will be at the buyer's expense.
-
If a delivery is returned to our studio due to incorrect delivery address specified in the order details, any additional shipping costs to resend the package will be at the buyer's expense.
-
Please note that Australia post have a limit of 22Kg for domestic delivery; If you are interested in ordering a large amount of items, please refer to Miller's Pottery Wholesale and Bulk Orders.
-
If you wish to have your items delivered using Express Post, please contact us for a quote.
REFUND / CANCELLATION POLICY
Ceramics:
Purchasing online is great, however sometime even the best pictures cannot replace ‘real life’ experience.
If you are not entirely satisfied with the goods purchased, you can return them to us for a refund or exchange. The only thing we need is that you inform us by email within 2 days of receiving the item and return the items within 7 working days from the date you originally received a reply to your email.
Simply return the item(s) in unused condition and in the original, undamaged packaging (or packaging of the same quality) and we will organise a refund or exchange (if available).
For easier tracking, please include a note with details (name, contact details), order number and the reason for the return and keep in mind that until the goods are received by us in undamaged condition, the responsibility of the goods remains with you, so please pack the items well and consider sending all goods via Registered & Insured Post.
Please allow up to 5 working days from receipt by us of your returned goods for your refund to be processed.
Please note that refund will not include the original postage and handling costs and that return postage costs are the buyer’s responsibility and will be refunded only if goods are faulty or an error has been made on our part. Any online payment fees paid by us (e.g. PayPal or CC surcharge) will also be deducted from the refunded amount.
Classes:
-
Due to our limited class size and availability, once your booking is confirmed we will only refund what you have paid if the class is cancelled by us. This applies for standard classes as well as for classes' gift vouchers.
-
If you are unable to attend you may transfer your booking to a friend for no charge (as long as you let us know and have received an approval from us by email) or, provided we can fill your place, we can hold your payment in credit for a future class.
-
When purchasing any class option, you are required to book and attend your class within 6 months from purchase date. Failure to book and attend your class within 6 months from purchase date means that you forfeit your class, and it will not be refunded. If you have special circumstances that require extending, please contact us and we will do our best to accommodate your request.
-
Classes' gift vouchers, in accordance with Australian Consumer Law, are valid for 3 years from purchase date. A class order will not be considered as a gift voucher unless specified by us explicitly and will be valid for 6 months.
DAMAGED GOODS
In the unfortunate event where goods arrive damaged and / or faulty, please contact us within 24 hrs of the receipt of the goods and we will arrange for a replacement / refund, if applicable.
Please note that if the package was insured by us, you might be asked to submit a claim with Australia Post to receive a compensation for the damaged goods (Compensation for lost or damaged items - Australia Post (auspost.com.au)).
PRODUCTS AVAILABILITY AND BACKORDERS
Missing item due to incorrect listing on the website -
We make great efforts to keep our online shop’s listing up-to-date; however, in the unfortunate case that the item(s) you have ordered is / are not available to be sent to you immediately, we will contact you as soon as possible to offer a refund or exchange (if applicable).
Out of Stock -
As we are constantly working to create new and exciting collections, some items that go out of stock and will either be replaced with new items or discontinued; however, if an item you want to purchase is out if stock, simply click the "Notify When Available" button and you will receive an email as soon as it is back in stock. If you're after that item urgently, please contact us and we will do our best to help.
INTERNATIONAL ORDERS
We can ship internationally on request. Please contact us for a shipping quote.
WHOLESALE AND BULK ORDERS
For inquiries relating to wholesale and bulk orders please contact us with information about your business and the products you would be interested in so we can give you our best offer as well as delivery estimates and or any additional information.
CUSTOMIZED ITEMS AND SPECIAL ORDERS
For enquiries relating to customized items and special orders please contact us and we will try our best to accommodate your request.
GLAZE, CLAY AND DIMENSIONS VARIATIONS
All items at Millerspottery.com.au are described and photographed as accurately as possible, however actual colours on finished pieces may vary from colours displayed on the website due to a variety of factors such as firing schedule and temperature, slight differences in raw materials as well as the fact that colours are mixed and applied by hand. Even different settings in PC monitors and mobile screens would have an impact on how items look.
In addition to that - as we do not use moulds at Miller's Pottery and all our ceramics are made by hand, slight variations in sizes and shapes are also expected, after all, is exactly what makes handmade pieces so special! No two items are exactly the same.
CARING FOR YOUR CERAMICS
-
While our kitchenware collection is dishwasher safe, we recommend washing (any) handmade ceramics by hand to avoid possible damage caused due to aggressive washing cycles / detergents.
-
Like with every ceramics or glassware, we recommend minimizing thermal shock (sharp increase or decrease of temperature) that may damage the ceramics.
-
After washing, let your dishes dry completely before storing them.